This course is an ICAO harmonized-training package developed by the Turkish Aviation Academy (TAA), Turkey. JAA TO is proud to deliver ICAO harmonized-training packages and supports ICAO's activities, as part of its role as ICAO Regional Training Center of Excellence (RTCE).
This course will enable participants with the adequate competencies to acquire the relevant knowledge and skills to correctly identify the difference between genuine and fraudulent travel documents, apply profiling techniques, and discern between impostors and legitimate passengers
Upon successful completion of this course, participants will be able to;
By the end of this course, you should have:
Upon successful completion of this course, participants will be able to;
Primary Passenger Services Agents. Secondary supervisors and managers, who are not directly involved in the travel documents control, but supervise and have the ultimate authority over the Passenger Services Agents.
1. High-school degree
2. Fluency in English
3. Fluency in at least one foreign language (desired)
4. Successful completion of Passenger Services training or equivalent
PLEASE NOTE: It is ALWAYS a requirement for trainees to bring laptops to ICAO courses. They must have a functioning MS Office and accept USB connection.